Capita Insurance Services today announced that it has signed a three-year contract with the Motor Insurers’ Bureau (MIB) to provide volume motor liability services. The deal, worth in the region of £750,000, will help the MIB ensure that legitimate claims from motorists are compensated fairly and promptly while systems for detecting fraudulent claims are improved.
The Motor Insurers’ Bureau has tasked Capita Insurance Services with helping its drive to speed up the detailed claims process for victims of uninsured driving. Under the contract, Capita Insurance Services will provide liability reporting services that determine the potential value of cases as well as their authenticity. Liability reports will be issued following comprehensive investigations across all necessary lines of enquiry relating to a claim, utilising where necessary Capita’s fraud detection capability.
The contract will be delivered by Capita’s newly formed business, Inverita, which offers fraud prevention, detection and management, investigation and recovery services. This business brings Brownsword, Investigation Services and Advanced Validation Services together under one management structure to provide a highly specialised and unique service within the larger Capita fold.
Jason Carter, Managing Director at Inverita, said: “Our aim through the service we provide is to ensure legitimate victims of untraceable or uninsured motorists are suitably compensated through the Motor Insurers’ Bureau. This new contract reflects both the MIB’s confidence in us and our continued commitment to further developing the service we provide - for them and all holders of motor insurance policies.”
Jason Luya, Supplier Manager at the Motor Insurers’ Bureau, said: “Everyone who uses a motor vehicle is at risk from uninsured and untraced drivers. As such, it is vital that we have a rigorous process in place to ensure that legitimate claims are dealt with in a fair and prompt manner. Based on the relationship we have already developed with Capita Insurance Services, we are confident they will assist us in providing this, and support us with further enhancements in the future.”